Terms of Service

Victoria Clinic TOS

Welcome to Victoria Dental Clinic

This document contains all information about our services. If you require additional information, please do not hesitate to contact us.

Our Address

109 Corporation Street, 

MANCHESTER

M4 4DX

Tel. 0161 832 4153

Our Dentists

• Mrs Maria Kucharska-Piotrowicz – Registered with GDC 134599
• Mrs Monika Skirzynska – Podgorska – Registered with GDC 190540
• Ms Magdalena Wisniewska – Registered with GDC 100678
• Miss Shilpa Shah – Registered with GDC 192439
• Mrs Izabela Turek – Registered with GDC 100331
• Mrs Anna Jackson – Registered with GDC 300350
• Mr Junaid Igbal – Registered with GDC 244232
• Mrs Orla Mannion – Registered with GDC 74925

Our Doctors

• Mr Damian Milewski – Registered with GMC 6107331
• Mr Tomasz Jakobek – Registered with GMC 7286565
• Mr Grzegorz Suchy – Registered with GMC 6145138
• Mrs Izabela Zelazny – Registered with GMC 7064485
• Mrs Barbara Lesniewicz  – Registered with GMC 4355821
• Mr Mariusz Madalinski – Registered with GMC 6140233
• Mr Andrzej Rozycki – Registered with GMC 3230079
• Mr Joseph Kavu – Registered with GMC 6108442
• Mrs Katarzyna Pinnington – Registered with GMC6132475

Opening Hours

Open 7 days a week from 11am – 10pm

Evening/Late night appointments – Appointment necessary!

Please call: 0161 832 4153,  0745 026 6640

Emergency appointments available

Please call and we will do our upmost to arrange a suitable appointment.

Facilities

Victoria Dental Clinic is situated on the ground floor, including our waiting room, surgeries and bathroom facilities, with suitable access for all disabled patients.

Visits can be arranged via telephone (If any special requirements are necessary please notify us.)

Dental Care and Dental Treatment in the Practice

We offer private care to children and adults, including a range of preventative, cosmetic dentistry and medical treatments.

Patients can be referred to our specialist for  assessment and treatment.

We may refuse to treat patients who are violent or abusive, fail to pay their bills or refuse to co-operate during treatment. In this case we will inform the patient.

Making Appointment

You can make an appointment by calling the following numbers:

0161 832 4153, 0745 026 6440, 0730 908 7087

Please tell us when is convenient for you and we will try to see you as soon as possible.

Communications

Good communications with our patients is very important and we take time to explain proposed treatment, any risks associated with it, as well as available alternatives.

Information About You

In order to provide you with a high standard of care we need to hold personal information about you. The practice complies with the 1998 Data Protection Act and personal information about patients is processed fairly and lawfully and kept confidential.

Where are we?

We are situated on 109 Corporation Street, M4 4DX Manchester

Complaints and Refund Policy

We want you to be entirely satisfied with your care and treatment. If a filling or crown fails within a year we will provide a free replacement or a full or part refund depending on the circumstances.

If you are not satisfied with the care or service provided at the practice please talk to Practice Manager Miss Paulina Bartyzel who will deal with the complaint according to the Practice’s Complaint Procedure.

Emergency Care

Registered patients who have a dental emergency should telephone the practice 0161 832 4153, 0745026 6440 or when the practice is closed ring 0745 026 6440 during weekends and bank holidays.

Appointments Cancellations

Victoria Clinic has a deposit policy in place to ensure efficient appointment scheduling and to value our patients’ time. A deposit ranging from £30 to £100 GBP, depending on the length of the appointment is required from every patient. This prepayment is included in the overall cost of the visit.

When you schedule an appointment with us, we reserve a dedicated room and prepare your records and specialized instruments to cater to your specific needs. In the event that you need to make changes to your appointment, we kindly request a minimum of 24 hours’ notice to allow us to accommodate other patients.

Here’s how our patient reminder system works:

1.To confirm your appointment, it is essential that you respond to our phone call, text message, or email on the day prior to your scheduled appointment.
2.Unconfirmed appointments will be subject to cancellation. If an appointment remains „unconfirmed” within 24 hours of the scheduled time, it will be automatically cancelled and removed from our calendar.

We get it- you never miss an appointment. Once you have scheduled, you are committed to it. But life gets in the way and even the best laid plans are forgotten. This is why Victoria Clinic uses this patient reminder system, providing a convenient and simple tool to help you remember your next dental visit.

The policy enables us to efficiently treat as many patients as possible by filling unconfirmed appointment slots with patients from our waiting list. This courtesy allows us to allocate your reserved room to another patient in need.

Please note that there is a charge of £50 for no-shows or cancellations made less than 24 hours in advance. Repeated cancellations or missed appointments may result in the loss of future appointment privileges.

Thank you for your understanding and cooperation in adhering to our deposit and appointment policies.

Missed Appointments

If you are unable to keep your appointment, please let us know as soon as possible so that we can give the appointment to somebody else.  If you miss more than 2 appointments and give less than 24hrs notice, we will not be able to complete your treatment or offer you care in the future.

Racommendations

If you are pleased with the care and treatment you receive please recommend us to others. If you require further information please contact us; 0161 832 4153

Useful Contacts

Dental Helpline Tel: 0800 328 9865

Medical Emergency Tel: 111